About

Phyllis Mikolaitis

Phyllis Mikolaitis

Phyllis Mikolaitis is a co-founder and co-owner of LifeFlow Academy.  She is also an adjunct professor at The George Washington University, where she teaches Corporate Event Project Management. 

Phyllis had 20 plus years experience with Xerox Corporation as a successful sales representative, sales manager, trainer and senior program manager.  She has received multiple awards from Xerox and the training industry for the achievement of excellence in her field, including the New Media Invision Award for Excellence.  She twice received the prestigious Xerox Production Systems Division Vice President’s Award for Excellence.  

Phyllis’s design and delivery of training reflect her extensive global experience and bring a sense of reality to the programs.  She has international experience in Europe, Asia, Australia, and the Americas.  Her book Corporate Event Project Management is courseware for several international universities.

Event Management Class at The George Washington University

Lorayne H. Blacka

Lorayne H. Blacka is a co-founder and co-owner of LifeFlow Academy.  She has over 25 years of experience providing Instructional Systems Design (ISD), educational product development, and training and documentation services. 

She also owns LHB Solutions (formerly LHB Consulting), a technology training  design and development firm she founded in 1995.  Her clients have praised her work as being highly end-user and learner-focused, technically accurate, performance-oriented, and engaging.  She particularly excels in technology concept and skills training, and has also developed training products for soft skills, including sales and marketing. 

Lorayne’s expertise spans the Systems Development Life Cycle (SDLC) and Systems Approach to Training (SAT) and includes many disciplines in the ADDIE model for training development, encompassing Analysis, Design, Development, Implementation, and Evaluation.  She has a Masters degree in Teaching English as a Second Language (TESL), Applied Linguistics, and Instructional Materials Development. 

LHB Solutions

As a graduate student Lorayne did pioneering work in the design and development of computer-based training, interactive multimedia courseware, and simulation training – putting into practice the instructional design theories of Robert Gagne, David M. Merrill, and others. Her earliest contributions to this field include development of many hours of Computer-Assisted Instruction (CAI) modules in English as a Second Language for Brigham Young University, using David M. Merrill’s TICCIT system and the CDC PLATO system – a joint project of Control Data Corporation (CDC) and the University of Illinois, Champagne-Urbana to deliver basic skills training for welfare to work centers throughout the U.S.

After that, Lorayne continued to perfect her instructional system design skills as senior instructional scientist at MetaMedia Systems and Universal Systems Inc. (USI), a Xerox partner.  Lorayne’s ADDIE practice areas include:

  • Analysis – Training Needs Assessment; Skills Assessment; Audience, Job, Task, and Content Analysis
  • Design – Curriculum / Course Design; Learning Objectives and Instructional Strategies; Content and Media Design; Testing and Assessment Design; Learning Systems / Interface Design and Prototyping; Design of Electronic Performance Support Systems (EPSSs), Online Help, Simulations, and Demos
  • Development – Storyboarding (detailed design) and Authoring of eLearning, Web-Based Training, Instructor-Led Training, and Blended Learning; Multimedia Scriptwriting and Production; Demo and Simulation Development; Assessment Item Writing; Skills Inventory Development
  • Implementation – Training Plans; Pilot Testing; Train-the-Trainer; Training Integration / Rollout
  • Evaluation – Training Program QA / Testing; Formative / Summative Evaluation; Statistical Analysis

Through her career Lorayne has worked with clients in public and private sector organizations to analyze training needs, and to design, develop, manage, implement, and evaluate training to identify and satisfy client requirements.  Her clients have praised her work as being highly end-user and learner-focused, technically accurate, performance-oriented, and engaging.  She particularly excels in technology concept and skills training, and has also developed training products for soft skills, including sales and marketing.  She has a Masters degree in Teaching English as a Second Language (TESL), applied linguistics, and instructional materials development. 

Lorayne’s industry clients have included Xerox Corporation, ESI International, the National Association of Securities Dealers (NASD), William C. Brown and Co., IBM, Computer Sciences Corporation (CSC), Goodyear Aerospace, and Martin Marietta, among many others. Since 1995 Lorayne has developed and delivered a wide range of technology and marketing training materials to Xerox Sales, Analysts, and Customer Trainers. Non-profit organizations served by Lorayne include the Smithsonian Institute and the American Red Cross. Her Federal Government clients have included the U.S. Army, U.S. Air Force, U.S. Navy, and U.S. Marine Corps, as well as civilian agencies such as the FAA/DOT, National Weather Service, Centers for Disease Control (CDC), Census Bureau, U.S. Geological Survey, USDA, GSA, and OPM.